Frequently asked questions
Do I have to pay for therapy?
No. All our therapies are provided free of charge although sessions cost up to £35 per hour. Voluntary donations are therefore welcomed.
How many sessions can I have?
Session limits are generally up to 20 sessions for counselling and our Children and Young People’s Service, and between 6-12 sessions for all other complementary therapies.
Are your therapists qualified?
Yes. All our therapists are qualified and experienced practitioners who meet the requirements of both national and local registering bodies and are fully insured.
Can my family access CancerCare?
Yes, they are welcome. We also provide a service for children bereaved for any reason from ages 3-18
What if I'm unable to attend?
Please give us as much notice as possible as cancellations within 48 hours of the appointment still have to be paid for by CancerCare. Please ring 01524 381820. Sessions cancelled within 48 hrs of the appointment will be forfeited.
Can you help me with transport?
Yes. If you are struggling to get to our centre to attend your appointment then please ask a member of our Therapy Coordination Team or your therapist for more information.
Does CancerCare help people with other conditions?
Yes. We work with anyone affected by cancer and also other potentially life limiting conditions including M.S and Motor Neurone Disease. If in doubt, please ask.
Can I bring a friend or partner with me?
You can bring someone with you to the initial meeting and subsequently to wait in the lounge for you.
Are my personal details held securely and in confidence?
Your details are kept on a secure database and are confidential within CancerCare. You can ask to see them by writing to our Head of Client Services.
I have mental health difficulties. Will I be able to access CancerCare?
Yes, although we would not usually provide counselling if you are receiving psychological services elsewhere.