Returns Policy

Returns: No Hassle Promise

The simplest and quickest way to return an online order is via our stores.

  • If the item received is not quite as expected, the quickest way to receive an exchange is to visit the website, check availability and place a new order. Then complete the returns form on the back of the invoice that came with your order and return the unwanted item for a refund. Please send the item to the Returns Department at the address below within 14 days of delivery.

  • For unwanted items it should be in new condition, with the original packaging, labelling and a receipt. A refund request will usually be actioned within 3 working days from receipt. Please note, for unwanted items all return postage charges are to be met by the customer.

  • If you are returning goods that are faulty or incorrect return postage charges will be refunded.

  • We recommend that items being returned be sent via insured, trackable delivery for your protection. 

Please send returns for orders placed through www.cancercare.co.uk/shop to:

 

CancerCAre
SLYNDALES
SLYNE ROAD
LANCASTER
LA2 6ST