Making good contacts bears fruit in the long-run

on Friday, 29 June 2018. Posted in Blog Tags Ambleside, Barrow in Furness, Blog, cancer, CancerCare, CEO, Chief Executive, Kendal, Lancaster, localcharity, northlancashire, slynedales, southlakeland, ulverston

CEO of CancerCare Neil's Blog

Hello from Lancaster after one of the hottest weeks of the year! If I can sum up my week, one work springs to my mind and that is 'contacts'.


How many times do we meet people in work and out of work, make a contact, say we are going to follow it through and never do it?

We then lose contact. However, when we do make or keep contact - which does take time and effort - the benefits are usually staggering.

During this week my contacts have spanned across meetings with the Chamber of Commerce, individual follow-up meetings with a range of donors and CancerCare friends, bumping into a group of CancerCare volunteers whilst at a meeting at the Dukes and my regular catch up with our inspiring founder and life president, Professor Malcolm McIllmurray, to name just a selection.

Today is coffee morning day at our centres in Kendal and Lancaster. Again, they are all about making, keeping and maintaining contact. It is very often much further down the line that a positive contact brings benefit, but they do, most certainly, and we all have our part to play.

I did not need a sunny day to brighten my week when I received a lovely email from one of our clients, Chris Dickson, who is happy for me to share it with you.

As you may know, we monitor all feedback which is always amazing but the words from Chris in this email took the temperature in my office to an even higher one!

Chris wrote:

"I just wanted to thank you and your wonderful team for all the recent treatment and care I have received during my visits to CancerCare.

"I have officially been given the all clear on my last two visits to hospital and I am thrilled to be given another chance in life! I really do feel that the care and the "me time" that I have spent visiting CancerCare have proved to be part of the success on beating this evil illness.

"Without CancerCare and the fantastic staff, it would have made the whole cancer journey and battle more distressing. I really do believe CancerCare played a big part in beating my cancer.

"I must mention my therapist Dany and the wonderful amazing person that she is! I will really miss Dany and our lovely conversations each week.

"I can honestly say Dany has become a lifetime friend as she has made a real difference in my life and has been a wonderful support to me and my family.

"Plus Dany is superb at aromatherapy. She always gets me to relax (and makes me fall asleep) with her treatment! Apologies for all the snoring Dany! Again, I truly believe Dany has played her part in me beating cancer.

"CancerCare has become a charity that is close to my heart and subsequently if there is anything I can do to help raise funds, I'd be more than happy to help.

"The staff are very courteous and professional in how they deliver the CancerCare service. I cannot fault it in anyway at all.

"I love it when you arrive; they always offer you a cuppa and always take time out to ask how you are! I've had many conversations with Andrea Partridge in the brew room - another amazing member of staff! They are a credit to you!

"Thank you from the bottom of my heart, you ALL make a huge positive difference, to the horrible journey that it is."

A great message to end the week on. Thank you Chris for emailing me.

I have a short film, which I would ask you to look at and share if you can, it is a plug for the Dukes annual Park Show, which opens next week.


The park show in Lancaster is a legend locally and is ranked as one of the best outdoor theatre productions in the UK. If you have not yet booked to go along, please consider it. I am sure you will enjoy it immensely.

Tomorrow Alan and I are going to the 18th Birthday party and university send-off for Ollie, our next door neighbours son.

He is off to the USA to study sports science and to play soccer professionally. Should be a good party. On Sunday I will be at the Leighton Hall Classic Car Show with my car.

Whatever you are doing have a good weekend.



Neil Townsend
Chief Executive Officer